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I am having problems accessing or buying from your website?

Technical

Do I need a Rodial account?

How do I create a Rodial account?

Why should I create a Rodial account?

I can't login!

How can I unsubscribe from promotional emails?

How can I unsubscribe from text messages?

My account

How do I track my order?

UK Delivery

US and Canada Delivery

European Delivery

Rest of the world Delivery

I haven't received my order?

What should I do if my order is being returned to you?

How can I report a package that I cannot locate?

What happens if my package encounters delivery issues?

Can I get a refund for shipping if my next-day delivery order is delayed?

What steps can I take if there appears to be no update or movement on my order?

What should I do if my package appears to be lost?

Shipping

How do I cancel my order?

Can I add items, change or cancel my order once I've confirmed it?

How can I place an order online?

Which payment methods do you offer?

Why is Klarna not available at checkout?

Why is this product/promotion not available on your EU or US site?

How do I know what's in the mystery box?

What should I do if a product I want is out of stock?

What if a product I want is sold out?

How do I make a return?

Placing an order

Can I return my order?

How do I return a faulty/damaged product?

Can I return a product if I don't like it?

How long until I get a refund?

Returns

My code is not working

My free gift is not added to my basket

Can I enter more than one promotional code?

I forgot to add my code before confirming my order... Can the discount still be applied?

Where do I enter my promotion code?

A site wide offer is not applied to my basket

When will the discount be applied to my order?

How many times can I use the same promotion code?

Can the promotion code be used with other offers?

What format must I enter the promotion code?

Where can I find your codes?

What discounts do you offer?

What happens if a promotion code does not work for a certain product?

Promotions & Offers

My order is faulty, incomplete or was damaged in transit

I need help with a product I bought in store

What should I do if my product pump is not working?

Order Issues

How to subscribe?

Benefits for subscribers

How can I cancel my subscription?

How can I update the shipping address of my subscription?

Can I pause my subscription?

Can I edit the items in my subscription?

Subscription FAQs

I'm having trouble with my shopping bag?

Why can't I sign into my account?

Why has my card payment failed?

Is your site secure?

How do you protect my personal information?

Disclaimer

Competitions

How do I contact you for assistance?

When will you reply to my email?

Customer Service

Is Rodial cruelty free?

Is Rodial a luxury brand?

Is Rodial vegan?

Are your products pregnancy safe?

How do we know what your product expiration dates are?

I have an allergy are your products suitable for me?

Do your products contain parabens?

Do your products contain nuts?

Do your products contain Gluten?

What products should I be using for sensitive skin?

How do I know what product I should be using?

I have a product suggestion/I want to share some feedback

What is the size of this product/kit?

When do you restock products?

Where can I buy Rodial?

Do Rodial products have a specific fragrance?

Are sample sizes of your products available for purchase?

Products and formulations

How do I find my best match?

How do I know which products are best for me?

Can I use the Glass Concealer with other foundations, and how to ensure compatibility?

What's the difference between the what the difference between the Glass Tint and the Skin Tint ?

How do I find my best match in the Lowlighter range?

How does the Lowlighter quiz work?

How can I use Rodial's Lowlighters?

I don't use makeup, can I still use Lowlighters?

What's the difference between the Banana, Latte or Peach lowlighter?

I have mature skin: is a Lowlighter right for me?

Are Lowlighters Vegan?

Lowlighters

Makeup FAQs

What is Dragon's Blood?

What are the benefits of using Dragon's Blood in skincare?

Which Rodial Dragon’s Blood products are best for me?

Is Dragon's Blood suitable for all skin types?

Can I use Dragon's Blood with other active ingredients?

How should I use Dragon's Blood products?

How long does it take to see results with Dragon's Blood?

Can I use Dragon's Blood while pregnant or breastfeeding?

How should I store my Dragon's Blood products?

Can Dragon's Blood cause any skin irritation?

What makes Rodial's Dragon's Blood range unique?

Can I use the Dragon's Blood range if I have breakout-prone skin?

How often should I use the Dragon's Blood Hyaluronic Mask?

What's the difference between the Dragon’s Blood Sculpting Gel and Dragon’s Blood Water Serum?

What is the difference between Dragon's Blood Sculpting Gel and Velvet Cream?

Can I use the Dragon's Blood Eye Gel under makeup?

Is there a specific order in which to use the Dragon's Blood products?

How do Dragon's Blood products protect against environmental damage?

Can I mix Dragon's Blood products with other Rodial ranges?

Is the Dragon’s Blood range suitable for men’s skin?

How long do Rodial's Dragon's Blood products last after opening?

Dragon's Blood FAQs

Why should I use Vitamin C?

When should I use Vitamin C?

Can I use Vitamin C with other active ingredients?

Is Vitamin C safe for all skin types?

Are Vitamin C derivatives less effective than L-ascorbic acid?

Which Rodial Vitamin C is best for me?

How should I store my Vitamin C products?

Can Vitamin C cause skin irritation?

Which Vitamin C product is best for beginners?

Can I use all of the products in the Vitamin C range together?

Can I use Vitamin C while pregnant or breastfeeding?

How long does it take to see results from Vitamin C?

What is the difference between Vitamin C serums and creams?

What's the difference between the Vit C brightening Serum and the Vit C Booster drops?

Vitamin C FAQS

What is the Bee Venom range?

What are the key benefits of using Bee Venom products?

Are Bee Venom products suitable for all skin types?

How long does it take to see results with Bee Venom products?

Can I use the Bee Venom range if I have sensitive skin?

How is your Bee Venom sourced?

I am allergic to bees, can I still use the Bee Venom range?

What makes Rodial's Bee Venom range unique?

What kind of placenta is used in the Bee Venom & Placenta 24 Carat Gold Ultimate Crème?

I am having problems accessing or buying from your website?Updated a year ago