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Rodial

Find solutions to all your Rodial product questions in our comprehensive help centre. Get detailed guides on how to use our award-winning skincare, makeup, and beauty tools. Learn application tips, get advice on finding your perfect product match, and troubleshoot any issues. Get help now.

Rodial Help & Support: FAQs & Product information

Do I need a Rodial account?

How do I create a Rodial account?

Why should I create a Rodial account?

I can't login!

How can I unsubscribe from promotional emails?

How can I unsubscribe from text messages?

My account

How do I track my order?

UK Delivery

US and Canada Delivery

European Delivery

Rest of the world Delivery

I haven't received my order?

What should I do if my order is being returned to you?

How can I report a package that I cannot locate?

What happens if my package encounters delivery issues?

Can I get a refund for shipping if my next-day delivery order is delayed?

What steps can I take if there appears to be no update or movement on my order?

What should I do if my package appears to be lost?

Shipping

How do I cancel my order?

Can I add items or change my order once I've confirmed it?

How can I place an order online?

Which payment methods do you offer?

Why is Klarna not available at checkout?

Why is this product/promotion not available on your EU or US site?

How do I know what's in the mystery box?

What should I do if a product I want is out of stock?

What if a product I want is sold out?

Placing an order

Can I return my order?

How do I return a faulty/damaged product?

Can I return a product if I don't like it?

How long until I get a refund?

Returns

My code is not working

My free gift is not added to my basket

Can I enter more than one promotional code?

I forgot to add my code before confirming my order... Can the discount still be applied?

Where do I enter my promotion code?

A site wide offer is not applied to my basket

When will the discount be applied to my order?

How many times can I use the same promotion code?

Can the promotion code be used with other offers?

What format must I enter the promotion code?

Where can I find your codes?

What discounts do you offer?

What happens if a promotion code does not work for a certain product?

Promotions & Offers

My order is faulty, incomplete or was damaged in transit

I need help with a product I bought in store

What should I do if my product pump is not working?

Order Issues

How to subscribe?

Benefits for subscribers

How can I cancel my subscription?

How can I update the shipping address of my subscription?

Can I pause my subscription?

Can I edit the items in my subscription?

Subscription FAQs

I'm having trouble with my shopping bag?

Why can't I sign into my account?

Why has my card payment failed?

Is your site secure?

How do you protect my personal information?

Technical

Disclaimer

Competitions

How do I contact you for assistance?

When will you reply to my email?

Customer Service

Is Rodial cruelty free?

Is Rodial a luxury brand?

Is Rodial vegan?

Are your products pregnancy safe?

How do we know what your product expiration dates are?

I have an allergy are your products suitable for me?

Do your products contain parabens?

Do your products contain nuts?

Do your products contain gluten?

What products should I be using for sensitive skin?

How do I know what product I should be using?

I have a product suggestion/I want to share some feedback

What is the size of this product/kit?

When do you restock products?

Where can I buy Rodial?

Do Rodial products have a specific fragrance?

Are sample sizes of your products available for purchase?

What does unboxed mean?

Why does my product look different?

Products and formulations

How do I find my best match?

How do I know which products are best for me?

Can I use the Glass Concealer with other foundations, and how to ensure compatibility?

What's the difference between the what the difference between the Glass Tint and the Skin Tint ?

How do I find my best match in the Lowlighter range?

How does the Lowlighter quiz work?

How can I use Rodial's Lowlighters?

I don't use makeup, can I still use Lowlighters?

What's the difference between the Banana, Latte or Peach lowlighter?

I have mature skin: is a Lowlighter right for me?

Are Lowlighters Vegan?

Lowlighters

Makeup FAQs

What is the Rodial Salmon DNA range?

What is Salmon DNA in skincare?

Is Salmon DNA derived from salmon sperm?

What skin concerns is the Salmon DNA range designed to target?

Who is the Salmon DNA range suitable for?

What products are included in the Salmon DNA range?

How often should I use the Salmon DNA masks?

Is the Salmon DNA sustainably sourced?

Is the Salmon DNA range considered clean?

How do I use Salmon DNA Water Oil?

Can I mix Salmon DNA products with other Rodial ranges?

Is Salmon DNA suitable for all skin types?

Can I use Salmon DNA with other active ingredients?

Does Salmon DNA skincare smell like fish?

Why does Salmon DNA Water Oil separate, and what is a bi-phase formula?

Why is the water phase pink in Salmon DNA Water Oil?

Can I use the Salmon DNA range during pregnancy?

Is Salmon DNA vegan?

What is skin longevity and how does it relate to Salmon DNA skincare?

Salmon DNA FAQs

What is Dragon's Blood?

What are the benefits of using Dragon's Blood in skincare?

Which Rodial Dragon’s Blood products are best for me?

Is Dragon's Blood suitable for all skin types?

Can I use Dragon's Blood with other active ingredients?

How should I use Dragon's Blood products?

How long does it take to see results with Dragon's Blood?

Can I use Dragon's Blood while pregnant or breastfeeding?

How should I store my Dragon's Blood products?

Can Dragon's Blood cause any skin irritation?

What makes Rodial's Dragon's Blood range unique?

Can I use the Dragon's Blood range if I have breakout-prone skin?

How often should I use the Dragon's Blood Hyaluronic Mask?

What's the difference between the Dragon’s Blood Sculpting Gel and Dragon’s Blood Water Serum?

What is the difference between Dragon's Blood Sculpting Gel and Velvet Cream?

Can I use the Dragon's Blood Eye Gel under makeup?

Is there a specific order in which to use the Dragon's Blood products?

How do Dragon's Blood products protect against environmental damage?

Can I mix Dragon's Blood products with other Rodial ranges?

Is the Dragon’s Blood range suitable for men’s skin?

How long do Rodial's Dragon's Blood products last after opening?

Why does my Dragon’s Blood Sculpturing Gel look different?

Dragon's Blood FAQs

Why should I use Vitamin C?

When should I use Vitamin C?

Can I use Vitamin C with other active ingredients?

Is Vitamin C safe for all skin types?

Are Vitamin C derivatives less effective than L-ascorbic acid?

Which Rodial Vitamin C is best for me?

How should I store my Vitamin C products?

Can Vitamin C cause skin irritation?

Which Vitamin C product is best for beginners?

Can I use all of the products in the Vitamin C range together?

Can I use Vitamin C while pregnant or breastfeeding?

How long does it take to see results from Vitamin C?

What is the difference between Vitamin C serums and creams?

What's the difference between the Vit C brightening Serum and the Vit C Booster drops?

Vitamin C FAQS

What is the Bee Venom range?

What are the key benefits of using Bee Venom products?

Are Bee Venom products suitable for all skin types?

How long does it take to see results with Bee Venom products?

Is the Bee Venom in your skincare products pure, and what does it contain?

Can I use the Bee Venom range if I have sensitive skin?

How is your Bee Venom sourced?

I am allergic to bees, can I still use the Bee Venom range?

What makes Rodial's Bee Venom range unique?

What kind of placenta is used in the Bee Venom & Placenta 24 Carat Gold Ultimate Crème?

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