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Rodial

Find solutions to all your Rodial product questions in our comprehensive help centre. Get detailed guides on how to use our award-winning skincare, makeup, and beauty tools. Learn application tips, get advice on finding your perfect product match, and troubleshoot any issues. Get help now.

Rodial Help & Support: FAQs & Product information

How do I track my order?

UK Delivery

US and Canada Delivery

European Delivery

Rest of the world Delivery

I haven't received my order?

What should I do if my order is being returned to you?

How can I report a package that I cannot locate?

What happens if my package encounters delivery issues?

Can I get a refund for shipping if my next-day delivery order is delayed?

What steps can I take if there appears to be no update or movement on my order?

What should I do if my package appears to be lost?

How do I cancel my order?

Can I add items or change my order once I've confirmed it?

How can I place an order online?

Which payment methods do you offer?

Why is Klarna not available at checkout?

Why is this product/promotion not available on your EU or US site?

How do I know what's in the mystery box?

What should I do if a product I want is out of stock?

What if a product I want is sold out?

Placing an order

Can I return my order?

How do I return a faulty/damaged product?

Can I return a product if I don't like it?

How long until I get a refund?

Returns

My order is faulty, incomplete or was damaged in transit

I need help with a product I bought in store

What should I do if my product pump is not working?

Order Issues

Orders, Delivery & Returns

What is the Rodial Salmon DNA range?

What is Salmon DNA in skincare?

Is Salmon DNA derived from salmon sperm?

What skin concerns is the Salmon DNA range designed to target?

Who is the Salmon DNA range suitable for?

Is the Salmon DNA sustainably sourced?

What products are included in the Salmon DNA range?

How often should I use the Salmon DNA masks?

Polynucleotides work as injectables, but how can the skin absorb it topically?

Is the Salmon DNA range considered clean?

How do I use Salmon DNA Water Oil?

Can I mix Salmon DNA products with other Rodial ranges?

Is Salmon DNA suitable for all skin types?

Can I use Salmon DNA with other active ingredients?

Does Salmon DNA skincare smell like fish?

Why does Salmon DNA Water Oil separate, and what is a bi-phase formula?

Why is the water phase pink in Salmon DNA Water Oil?

Can I use the Salmon DNA range during pregnancy?

Is Salmon DNA vegan?

What is skin longevity and how does it relate to Salmon DNA skincare?

How long does it take to see results with Salmon DNA products?

Salmon DNA Guide

What is the Bee Venom range?

What are the key benefits of using Bee Venom products?

Who is the Bee Venom range best suited to?

Are Bee Venom products suitable for all skin types?

How long does it take to see results with Bee Venom products?

Is the Bee Venom in your skincare products pure, and what does it contain?

Can I use the Bee Venom range if I have sensitive skin?

How is your Bee Venom sourced?

I am allergic to bees, can I still use the Bee Venom range?

What makes Rodial's Bee Venom range unique?

What kind of placenta is used in the Bee Venom & Placenta 24 Carat Gold Ultimate Crème?

Bee Venom Guide

What is Dragon's Blood?

What are the benefits of using Dragon's Blood in skincare?

Which Rodial Dragon’s Blood products are best for me?

Is Dragon's Blood suitable for all skin types?

Can I use Dragon's Blood with other active ingredients?

How should I use Dragon's Blood products?

How long does it take to see results with Dragon's Blood?

Can I use Dragon's Blood while pregnant or breastfeeding?

How should I store my Dragon's Blood products?

Can Dragon's Blood cause any skin irritation?

What makes Rodial's Dragon's Blood range unique?

Can I use the Dragon's Blood range if I have breakout-prone skin?

How often should I use the Dragon's Blood Hyaluronic Mask?

What's the difference between the Dragon’s Blood Sculpting Gel and Dragon’s Blood Water Serum?

What is the difference between Dragon's Blood Sculpting Gel and Velvet Cream?

Can I use the Dragon's Blood Eye Gel under makeup?

Is there a specific order in which to use the Dragon's Blood products?

How do Dragon's Blood products protect against environmental damage?

Can I mix Dragon's Blood products with other Rodial ranges?

Is the Dragon’s Blood range suitable for men’s skin?

How long do Rodial's Dragon's Blood products last after opening?

Why does my Dragon’s Blood Sculpturing Gel look different?

Dragon's Blood Guide

Why should I use Vitamin C?

When should I use Vitamin C?

Can I use Vitamin C with other active ingredients?

Is Vitamin C safe for all skin types?

Are Vitamin C derivatives less effective than L-ascorbic acid?

Which Rodial Vitamin C is best for me?

How should I store my Vitamin C products?

Can Vitamin C cause skin irritation?

Which Vitamin C product is best for beginners?

Can I use all of the products in the Vitamin C range together?

Can I use Vitamin C while pregnant or breastfeeding?

How long does it take to see results from Vitamin C?

What is the difference between Vitamin C serums and creams?

What's the difference between the Vit C brightening Serum and the Vit C Booster drops?

Vitamin C Guide

Why should I wear SPF?

When should I wear SPF?

Which SPF is best for me?

How does SPF work?

How do I choose the right SPF level for my skin?

What is the difference between UVA and UVB protection?

Is higher SPF always better?

Why should I use SPF on my lips?

How much SPF do I need to use?

It’s cloudy. Do I still need to use SPF?

What does the SPF number indicate?

Can I use the same SPF on my face and body?

What are the risks of not using SPF?

Can I use Rodial SPFs with makeup?

Do moisturisers with SPF provide enough protection?

Can I mix SPF with other skincare products?

Can I get a tan while wearing SPF?

What is the difference between chemical and physical sunscreens?

Does SPF prevent vitamin D absorption?

Is there any time that I can skip SPF?

Can SPF cause breakouts?

Do all skin tones need SPF?

SPF Guide

Skincare Range Guides

How do I find my best match?

How do I know which products are best for me?

What's the difference between the what the difference between the Glass Tint and the Skin Tint ?

How do I find my best match in the Lowlighter range?

How does the Lowlighter quiz work?

How can I use Rodial's Lowlighters?

I don't use makeup, can I still use Lowlighters?

What's the difference between the Banana, Latte or Peach lowlighter?

I have mature skin: is a Lowlighter right for me?

Are Lowlighters Vegan?

Lowlighter Guide

Makeup Guides

Are your products pregnancy safe?

Do your products contain parabens?

Do your products contain gluten?

I have an allergy are your products suitable for me?

How do we know what your product expiration dates are?

What products should I be using for sensitive skin?

Do your products contain nuts?

How do I know what product I should be using?

What is the size of this product/kit?

Do Rodial products have a specific fragrance?

When do you restock products?

Are sample sizes of your products available for purchase?

What does unboxed mean?

Why does my product look different?

Using Rodial Products

Is Rodial cruelty free?

Is Rodial vegan?

Is Rodial a luxury brand?

Where can I buy Rodial?

I have a product suggestion/I want to share some feedback

About Rodial

Products & Ingredients

How do I join Rodial Rewards?

How do I earn points?

How do I redeem my points?

Are rewards applied automatically?

What rewards can I redeem?

Where can I view my points balance?

Why can't I use my points at checkout?

Why haven't my points appeared yet?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I referred cancels or returns their order?

Why did my account balance go down?

What happens if there is an issue with a product?

Do I get my spent points back if I return my order?

How is my voucher discounted from my order?

What is a valid full price item?

How do I leave the program?

I have signed up for the newsletter but I have not got any points.

I have an account already but do not have any points.

Rodial Rewards

Do I need a Rodial account?

How do I create a Rodial account?

Why should I create a Rodial account?

I can't login!

How can I unsubscribe from promotional emails?

How can I unsubscribe from text messages?

How to subscribe?

Benefits for subscribers

How can I cancel my subscription?

How can I update the shipping address of my subscription?

Can I pause my subscription?

Can I edit the items in my subscription?

Subscription FAQs

My Account

My code is not working

My free gift is not added to my basket

Promotions & Offers

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Categories

Orders, Delivery & Returns

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