What happens if my package encounters delivery issues?Updated 9 months ago

If your package faces delivery challenges such as delays or is marked as undeliverable by the courier service, please contact us. 

We may need additional information, such as whether there have been attempted deliveries or if the package was accepted on your behalf, to assist us in resolving the issue. 

In some instances, it may be necessary for us to contact our logistics team who will investigate the matter with our delivery partner to ensure that your package arrives safely and as soon as possible.