A site wide offer is not applied to my basketUpdated 4 months ago

If you're noticing that a sitewide offer isn’t applying automatically to your basket, please ensure the following:

• The items in your basket are full-price products, as promotional activity typically excludes Kits, Sale, and Outlet items unless otherwise stated.
• The promotion is not being used alongside another offer or code, as promotional codes cannot be stacked, unless otherwise specified.
• The promotion is valid for the products you're purchasing. Sitewide discounts generally apply to full-price items, with some exclusions such as Banana Lowlighter, Retinol Resurfacing Pads, and Glass Powder, unless otherwise stated.

Please also be aware that if the promotion or discount is not visible in your basket at checkout, it will not be applied to your order. We recommend double-checking to ensure the offer has been correctly applied before completing your purchase, as we cannot amend orders once they’ve been placed.

If you believe there’s an issue or if you need further assistance, feel free to contact our customer service team before finalising your order.