Can I return my order?Updated a month ago

If you change your mind about your Rodial purchase, we are happy to accept returns within 14 days of receiving your order for a full refund. 

To be eligible for a return, your item must be:

• Unused, sealed and in the same condition as when it was received
• Returned in its original packaging
• Purchased directly from rodial.com

Please note that returns are not complimentary, and customers are responsible for return postage costs.

We recommend using a tracked delivery service when sending items back to us. Until your parcel is safely received by our team, it remains the responsibility of the sender. Unfortunately, items lost during transit cannot be considered returned.

Return address:

Rodial Returns Department
BDM Logistics
Armada Point
16 Armada Way
Beckton
London
E6 7AB
United Kingdom

To help us process your return quickly, please include:

• Your order number
• Full name
• Telephone number
• Email address

Once your return has been sent, please allow 7 to 10 working days for our team to receive and process it. If you have not heard from us after this time, please contact our customer support team and we will be happy to assist.

If your purchase was made through a retailer or third party, returns must be arranged directly with the original place of purchase in line with their returns policy.