Can I return my order?Updated 5 months ago

We hope you will be completely delighted with your order. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition, and this must be done within 14 days of the order date. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us.

Rodial Returns Department

BDM Logistics

Armada Point

16 Armada Way

Beckton

London E6 7AB

Please ensure to include your order number, full name, email and shipping address so our warehouse team can identify your return.

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.

After sending your parcel back, if you have not been contacted by us within 7 – 10 business days, please kindly contact us in order for us to further investigate.