My order is faulty, incomplete or was damaged in transitUpdated a month ago

Missing or damaged items

If your order arrives with missing or damaged items, please contact us within 48 hours of delivery so we can resolve this promptly.

Please include clear photographs of the issue when contacting our customer support team so we can assist as quickly as possible.

Product quality

At Rodial, we pride ourselves on the performance and quality of our skincare. In the rare event that a product appears faulty, defective or damaged, please contact our team within 30 days of purchase.

We are able to assist directly with products purchased through rodial.com. If your item was purchased through a retailer, please contact them directly regarding returns. However, we always welcome feedback so our quality team can continue to improve our products.

Please note that in the interest of hygiene, we cannot accept returns on used products. If you would like advice on ingredients or product suitability before purchasing, our team would be delighted to assist.