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Order Issues

My order is faulty, incomplete or was damaged in transit

We take the safety and quality of our products very seriously and in the unfortunate event of an order arriving damaged, incomplete or faulty, please contact us as soon as possible so we can assist you further. To enable us to resolve this quickly pl

I need help with a product I bought in store

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.com. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committ

What should I do if my product pump is not working?

Our pump dispense products are equipped with a vacuum dispenser. If you experience issues with the pump, try giving it a good shake or tapping it against your hand to dislodge any air bubbles at the neck of the bottle. If the pump still doesn't work