Why has my payment been taken but my order hasn't been confirmed?Updated 14 minutes ago

If your payment has been taken but you haven't received an order confirmation email, please don't worry. There may be a simple explanation.

You may have entered your email address incorrectly at checkout, or placed your order as a guest rather than signing into your Rodial account.

We recommend checking your junk or spam folder too, as your order confirmation email may have been filtered there.

If you still haven't received your confirmation, please contact our Customer Services team with your full name, the value and the date of your purchase. Our team will be happy to look into this for you and confirm whether your order has been successfully placed.

To avoid duplicate orders, we recommend contacting us before attempting to place your order again.