Payments & Billing
Payment methods, billing, checkout and payment issues.
Why has my card payment failed?
We’re not able to specify why card payments fail as the payment process involves both our systems and your bank. In the first instance you should double check you’ve entered all the details correctly and that you are using a card which has not expire
Which payment methods do you offer?
When you check out, you will be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to PayPal to complete yo
Why is Klarna not available at checkout?
We regret to inform you that we do not have specific details regarding the circumstances, as Klarna operates under its own security protocols and eligibility criteria. Please be aware that Klarna is exclusively available to customers in the UK, and e
Why has my payment been taken but my order hasn't been confirmed?
If your payment has been taken but you haven't received an order confirmation email, please don't worry. There may be a simple explanation. You may have entered your email address incorrectly at checkout, or placed your order as a guest rather than s