Why have I been charged twice for my order?Updated an hour ago

If you notice two charges for the same order, please don't worry. In most cases, one of these transactions is a temporary payment authorisation rather than a duplicate charge.

When placing an order, your bank may temporarily reserve funds while your payment is being processed. This can sometimes appear as a second charge on your bank statement.

We recommend contacting your bank directly, as they will be able to confirm whether the additional transaction is a pending authorisation and advise when the funds will be released.

If you're still concerned, please contact our Customer Services team with your order details. We can check whether more than one order has been placed using your details and help investigate any duplicate payments.

Please do not cancel or dispute any payments with your bank before contacting us, as this may complicate the resolution process. If your bank confirms that both payments have been completed, our team will be happy to investigate further.