How do I cancel my order?
Unfortunately, we're unable to cancel or modify orders once they've been placed due to our fast-paced warehouse operations. However, you can still return unopened parcels if needed, without affecting your statutory rights.
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Placing an order
Can I add items, change or cancel my order once I've confirmed it?
Once an order is confirmed, we are not able to make any changes, such as adding items or modifying delivery details. Our warehouse teams work efficiently to ensure fast delivery times, which unfortunately limits our ability to make changes once an or
How can I place an order online?
When browsing on the Rodial website, by adding the product to your basket, you will be asked whether you want to continue shopping, or proceed to the checkout. You can add more than one product (max 10) to your basket at any time. When you are ready
Which payment methods do you offer?
When you check out, you will be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to PayPal to complete yo
Why is Klarna not available at checkout?
We regret to inform you that we do not have specific details regarding the circumstances, as Klarna operates under its own security protocols and eligibility criteria. Please be aware that Klarna is exclusively available to customers in the UK, and e
Why is this product/promotion not available on your EU or US site?
We do try our best to make the same offers and products available everywhere, sadly this isn't always possible due to stock levels and local regulations. We have multiple warehouses to cater to all the destinations we ship to, and there may be occasi
How do I know what's in the mystery box?
We truly appreciate that the excitement of a mystery box lies in the surprise of uncovering its contents! To preserve this delightful element of surprise, we do not reveal the specific items included in the box beforehand. However, if you have any al
What should I do if a product I want is out of stock?
If a product is out of stock, you can sign up on the product page with your email to be notified as soon as it is available again. We also recommend checking with our authorised retailers for availability. If you are seeking alternatives, we are more
What if a product I want is sold out?
Availability of products can be affected by high demand and supply chain variability, which might cause temporary out-of-stock situations. To receive a notification when a product is back in stock, please sign up for a restock alert on the product's
How do I make a return?
To initiate a return, please send the unopened item back within the timeframe specified in our return policy, along with your order number, full name, email address, and shipping address for our warehouse team's reference. Use a tracked shipping serv