Placing an order
How do I cancel my order?
Once an order has been placed, we are unable to add or change items. If you need to update your delivery address or request a cancellation, please contact our customer support team within one hour of placing your order. While we cannot guarantee that
Can I add items or change my order once I've confirmed it?
Once an order has been placed, we are unable to add or change items.
How can I place an order online?
When browsing on the Rodial website, by adding the product to your basket, you will be asked whether you want to continue shopping, or proceed to the checkout. You can add more than one product (max 10) to your basket at any time. When you are ready
Which payment methods do you offer?
When you check out, you will be offered the choice to pay with your debit/credit card or to checkout using PayPal. If you use PayPal, you will need to tick the box to accept our Terms and Conditions and then you will be taken to PayPal to complete yo
Why is Klarna not available at checkout?
We regret to inform you that we do not have specific details regarding the circumstances, as Klarna operates under its own security protocols and eligibility criteria. Please be aware that Klarna is exclusively available to customers in the UK, and e
Why is this product/promotion not available on your EU or US site?
We do try our best to make the same offers and products available everywhere, sadly this isn't always possible due to stock levels and local regulations. We have multiple warehouses to cater to all the destinations we ship to, and there may be occasi
How do I know what's in the mystery box?
We truly appreciate that the excitement of a mystery box lies in the surprise of uncovering its contents! To preserve this delightful element of surprise, we do not reveal the specific items included in the box beforehand. However, if you have any al
What should I do if a product I want is out of stock?
If a product is out of stock, you can sign up on the product page with your email to be notified as soon as it is available again. We also recommend checking with our authorised retailers for availability. If you are seeking alternatives, we are more
What if a product I want is sold out?
Availability of products can be affected by high demand and supply chain variability, which might cause temporary out-of-stock situations. To receive a notification when a product is back in stock, please sign up for a restock alert on the product's