Rodial Rewards
Earning, redeeming and managing your Rodial Rewards.
How do I join Rodial Rewards?
Learn how to become a Rodial Rewards member.
How do I earn points?
Earn points through purchases and selected rewards activities.
How do I redeem my points?
Learn how to redeem your points for rewards.
Are rewards applied automatically?
Understand how rewards are applied to your account.
What rewards can I redeem?
Discover the rewards available through Rodial Rewards.
Where can I view my points balance?
Find your current points balance and rewards history.
Why can't I use my points at checkout?
Learn how reward vouchers work at checkout.
Why haven't my points appeared yet?
Find out why your points may not yet be visible.
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Understand the different points statuses in your account.
What happens if a friend I referred cancels or returns their order?
Learn how referrals affect your rewards.
Why did my account balance go down?
Understand why your points balance may have changed.
What happens if there is an issue with a product?
Information about product issues and your rewards points.
Do I get my spent points back if I return my order?
Learn what happens to redeemed points after a return.
How is my voucher discounted from my order?
Understand how reward vouchers are applied.
What is a valid full price item?
Learn which products are eligible for reward discounts.
How do I leave the program?
Learn how to opt out of Rodial Rewards.
I have signed up for the newsletter but I have not got any points.
Understand the difference between newsletter and rewards membership.
I have an account already but do not have any points.
Learn why you may not have received account creation points.