Once your order has been shipped, you will receive a confirmation email with your order details. This email will include a tracking number and a link to a tracking page. Please note that the tracking number will only be recognised by the tracking pag
Free Next Day Courier Delivery on UK orders over £65. Or £5 for orders less than £65.Express next day delivery is delivered the next working day for orders placed before 12pm (noon) Mon - Thurs. Orders placed after 12pm (noon) or on a Friday will be
Tracked Courier Delivery - Free Standard US ground shipping with orders over $100, or $9.50 for orders less than $100.Shipping in the USA is via Fedex ground shipping, please allow up to 7 working days, depending on your zone.Orders placed on the US
Great news, we are now dispatching from the new EU warehouse! No custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout. Couriers no longer need to contact you to arrange payment for duties and t
For Shipping to Rest of the World via Royal Mail Tracked please allow up to 12 working days for delivery. For Shipping to Rest of the World International Courier is via DPD/FEDEX courier service, please allow up to 2-6 working days for delivery. Plea
We're really sorry about this and rest assured that we will get to the bottom of this for you. - If you have a tracking link: please take a look at the latest tracking information. If there has been no updates for more than 2 working days, please con
If your order is returned to our warehouse by the delivery partner, we will reach out to you for confirmation of the full delivery address. Upon receiving these details, we will be able to reship the order to you. Should this occur, please provide th
If you cannot find your package following delivery confirmation, we encourage you to carry out a few checks. Please ask your neighbours, roommates, or building management if they have accepted your package. Verify that your shipping address is accura
If your package faces delivery challenges such as delays or is marked as undeliverable by the courier service, please contact us. We may need additional information, such as whether there have been attempted deliveries or if the package was accepted
We apologise for any inconvenience caused by a delay in the delivery of your order that was intended for next-day service. If your package does not arrive by the expected delivery date, we are willing to refund the next-day delivery fee paid. Please
In case there has been no update on the status of your order or if tracking has not shown any movement, we invite you to get in touch with us for an investigation. We will coordinate with our warehouse and possibly the carrier to gather further detai
If your package appears to be lost please inform us so we can escalate the matter to our logistics team for further investigation and resolution.